FAQ
Detailed questions and answers on deposits, bonuses and VIP at gt99
From opening an account at gt99 to making deposits, claiming the welcome bonus, receiving VIP cashback and verifying your account — the most frequently asked questions from Bangladeshi players on every topic are answered here. If you cannot find an answer, contact our 24/7 live chat.
21+ Only
bKash · Nagad · Rocket
Minimum deposit ৳300
Deposit
How to deposit
All questions on deposit methods, timing and troubleshooting.
The minimum deposit at gt99 is ৳300 by any method. bKash, Nagad, Rocket or bank transfer — the limit is the same for all. Deposits below this amount are not accepted, so make sure you are sending at least ৳300 before starting a transaction.
gt99 does not charge a separate deposit fee. However, your mobile banking service — bKash, Nagad or Rocket — may apply charges according to their own transaction policies. Banks may also impose charges on bank transfers. It is worth checking the terms of the relevant service.
After logging in to gt99, go to the deposit section and select bKash. Send the required amount to the number shown, then enter the transaction ID and amount in the payment form. If the details are correct, your wallet balance will be updated quickly. Sending to a wrong number may delay getting your money back.
Deposits are normally credited within a few minutes. If the balance has not appeared after 15–20 minutes, keep the receipt from your bKash, Nagad or Rocket transaction and share the transaction ID in gt99's 24/7 live chat. Bank transfers may take a little longer.
You need at least ৳500 to make a withdrawal from gt99. Withdrawal requests via bKash, Nagad, Rocket or bank transfer are usually processed within 5–30 minutes. There may be a small delay during busy periods, but if you wait several hours please contact support.
Yes, both Nagad and Rocket are active at gt99 for deposits and withdrawals. Bank transfers through major commercial banks including Dutch-Bangla Bank and Islami Bank are also supported. The minimum deposit is ৳300 for every method.
VIP Program
VIP and cashback
All questions on gt99's three VIP levels, weekly cashback and benefits.
gt99's VIP program has three levels: Bronze, Silver and Gold. Bronze members receive up to 0.4% cashback on weekly net losses, Silver members receive 0.8%, and Gold members receive up to 1.2%. Priority support and special offers also become available as you move up levels.
Your gt99 VIP level advances through regular play and activity. The more you play and stay active, the faster you can reach the next level. Specific turnover thresholds are not published — level assignment depends on your overall activity.
Weekly cashback is calculated on the net loss for that week — meaning total losses minus total winnings. Example: if a Silver member's net loss for the week is ৳20,000, they receive ৳20,000 × 0.8% = ৳160 cashback. This cashback is credited directly to the account.
After each week ends, gt99 credits cashback to your account at a set time. Whether cashback can be withdrawn directly or used in games is determined by the VIP terms and conditions. Contact live chat for details.
Yes, higher VIP levels come with priority support and a greater chance of receiving special promotional offers. Some exclusive benefits are reserved for Gold level members. All VIP members can use gt99's 24/7 support in Bengali and English.
Bonus
Welcome bonus
Claiming the 200% welcome bonus, wagering requirements and related rules.
When you open a new account and make your first deposit, gt99 automatically adds a 200% bonus, up to ৳10,000. Example: deposit ৳1,000 and the bonus is ৳2,000, bringing the total balance to ৳3,000. To make the bonus withdrawable, you must wager the bonus amount 10 times (so for a ৳2,000 bonus, wagering is ৳20,000).
Generally, if a bonus is cancelled after activation but before wagering is complete, the bonus amount is removed from the account. In many cases, winnings earned with the bonus may also be forfeited. Read gt99's terms and conditions or ask in live chat for the specific terms on cancelling a bonus.
Slot games generally contribute the most towards completing wagering. Baccarat, roulette and some live table games may have a different contribution rate. The contribution from sports betting on cricket or football is stated in the relevant terms. Check gt99's bonus terms for the specific list.
gt99's welcome bonus has a set expiry — if wagering is not completed within the given time, the bonus expires. You can see the expiry of an active bonus in your dashboard. Keep track of the deadline and try to complete the requirements within it through regular play.
No. The welcome bonus applies once per player. If the same person tries to claim the bonus by creating multiple accounts, it is considered a violation of gt99's rules and the relevant accounts may be closed. Play fairly with one account.
To receive the maximum bonus of ৳10,000, you need to deposit at least ৳5,100 (৳5,100 × 200% = ৳10,200, where the bonus cap is ৳10,000). The 200% bonus applies to any deposit amount. Depositing ৳10,200 or more keeps the bonus at ৳10,000, and total wagering required is ৳10,000 × 10 = ৳1,00,000.
Verification
Account verification
All questions on documents, privacy and the verification process.
Identity verification (KYC) is a standard security measure that protects your account from unauthorised use. It ensures that only the actual account owner can make withdrawals. Verification also plays an important role in meeting the 21+ age requirement at gt99.
gt99 may request verification before your first significant withdrawal or for security reasons. Documents may also be requested if unusual activity is detected on your account. Completing verification early means there will be no delay when you withdraw.
A National ID Card (NID), a valid passport and a driving licence are generally accepted. A recent utility bill or bank statement may be required to verify your address. Document photos must be clear and complete — blurry or cropped images may not be accepted.
Yes. gt99 uses SSL encryption to keep your personal information secure. Uploaded documents are used only for verification purposes and are not shared with third parties. Read gt99's privacy policy for more details.
If verification is rejected, the support team will usually explain the reason. Correct the issues — blurry images, expired documents or mismatched information — and resubmit. Contact gt99's 24/7 live chat or email for help resolving the issue; the support team can assist in Bengali.
gt99's Responsible Gaming Guidelines provide information on setting deposit limits, session controls, and self-exclusion. All players are encouraged to meet the 21+ age requirement and play within their means. If you need assistance, please contact support.
Still have questions? We're here
If you can't find the answer to your question in this FAQ, gt99's support team is ready to help you directly. Seven days a week, twenty-four hours a day — service is available in both Bengali and English.
24/7 Live Chat
Email Support
Service in Bengali and English
Contact us by email: [email protected]