gt99's commitment to responsible gaming
Entertainment is enjoyable only when it stays in control. gt99 believes the safety and wellbeing of every player comes first. On this page we explain how we help you stay safe and informed.
What responsible gaming is and why it matters
Betting and casino games are primarily a form of entertainment. But if that entertainment becomes a necessity, it can seriously affect personal, family and financial life. gt99 always wants its users to play consciously and by their own choice — never under pressure or due to addiction.
Responsible gaming means knowing your financial limits, keeping track of time, and not treating gaming as an alternative to earning income. The terms and conditions on the gt99 platform reflect this same principle — to ensure both the freedom and the protection of every player.
Our platform is for users aged 21 and above only. Minors may not create an account or play games on gt99. If a family member is underage, take steps to block our site on their device and keep passwords secure.
Before playing, ask yourself honestly: Am I playing within my set budget? Am I placing larger bets to recover money I have lost? Is gaming affecting my relationships or work? Honest answers to these questions will keep you on the right path.
gt99's privacy policy ensures that your personal information remains fully protected when using responsible gaming tools — your identity and decisions are never shared with any third party.
gt99's protective tools
To keep your gaming experience safe, gt99 provides several practical tools — all of which can be activated directly from your account.
Deposit Limits
Set a maximum daily, weekly or monthly deposit amount. Once a limit is set, it takes effect immediately.
Session Time Limits
Decide how long you will play in one sitting. When the set time is up, the platform will automatically alert you.
Temporary Break
If you want to take a break for a few days, you can temporarily suspend your account for anywhere from 24 hours to 30 days.
Self-Exclusion
If you need a long-term break, activate self-exclusion. During this period your account remains completely inactive.
Gaming History
View your complete betting and transaction history — a clear record of how much time and money you have spent.
Talk to the Support Team
If you are unsure about any decision, contact gt99's 24/7 live chat — our team is ready to help in Bangla.
Warning signs of a problem
Gaming problems develop gradually. If you notice the signs below, take a break and seek support.
Spending Beyond Budget
If you start betting by skipping daily essentials or borrowing money, that is a serious warning sign.
Chasing Losses
Placing increasingly larger bets to recover lost money can quickly take the situation out of control.
Excessive Time Spent
If you are playing for hours at the expense of work, family or sleep, and find it hard to stop, you should be careful.
Hiding from Family
If you start hiding your gaming activity from family or people close to you, it is a sign of a mental health concern.
Emotional Distress
Feeling irritable or anxious when unable to play, and being unable to focus when not thinking about gaming.
Impact on Work and Relationships
Declining performance at work or growing tension in family relationships due to gaming.
Where to find support
Acknowledging a problem is a sign of strength. You or anyone you know can get help through the options below.
gt99 Live Chat Support
Contact gt99's 24/7 live chat directly. Our team is with you in both Bangla and English — for any help with self-exclusion or account limits.
Contact by Email
If you are not comfortable talking directly, write to us by email. Our support team replies in Bangla within 24 hours. The email address can be found in the contact section of the site.
Talk to Family and Trusted People
Telling a family member or trusted friend about the problem is an important first step. They can provide practical support and reduce feelings of isolation.
Professional Counselling
Visit a mental health professional or addiction counsellor. This service is available in Bangladesh at both government hospitals and private organisations.
Take Steps on Your Own
Write down a daily budget, do not log in outside set times, and build a habit of not playing when you are under stress.
gt99's responsible gaming policy
We do not just follow rules — we believe that creating a safe gaming environment is the responsibility of a trustworthy platform.
- No one under 21 is allowed to create an account or play games — the age verification process is strictly followed.
- Deposit limit and self-exclusion requests are acted on as soon as they are received — without delay or question.
- No promotional messages or bonus offers are sent while self-exclusion is active.
- Game advertisements make no guarantee of winnings, and gaming is not presented as a way to earn income.
- The support team is available 24/7 in Bangla and English to help with any responsible gaming concern.
- If unusual changes in a player's behaviour are noticed, our team may proactively reach out.
Keep the young ones in your family safe
gt99 strictly follows a 21+ policy. As a guardian, you can also take steps. Set a PIN or password on your device so minors cannot access the account. Do not hand your device to children while you are logged in.
You can use browser-based parental control software to block access to betting sites entirely. To learn more about such software, you can ask in our FAQ section — our support team can guide you.
If a child or teenager attempts to create an account on gt99, we prevent it through age verification. Even so, if you have any suspicion, let us know via live chat immediately — the account will be reviewed promptly.